Function
Make better products with 100% effort!
AI-powered intelligent dialogue
Based on AI engines such as Bailian and Deepseek, it provides capabilities such as multi-turn dialogue, accurate intent recognition, and real-time information query.
24/7 automated service significantly improves response speed and greatly reduces labor costs.
Visual process design
No coding knowledge is required; you can easily configure inbound call flow and outbound call robot task flow through simple drag-and-drop.
Business personnel can configure settings independently, enabling them to respond to business changes within minutes and completely eliminate their dependence on the IT department.
Online voice customer service
Integrating cutting-edge WebRTC technology, it allows users to initiate free, high-definition voice calls directly from web pages or apps.
It greatly reduces the communication threshold for customers, saves corporate communication costs, and significantly improves the convenience of services.
Intelligent outbound calling
It supports large-scale batch import and scheduled automatic outbound calls, and is widely applicable to various scenarios such as notifications, follow-ups, and marketing.
It significantly improves outbound calling efficiency, completely freeing company employees from tedious, repetitive, and mechanical labor.
Call Toolbar SDK
Seamlessly integrates into core enterprise systems such as CRM, ERP, and OA, supporting two-way synchronization of business and call data.
Break down information silos and achieve deep integration of business and communication.
Multi-organization/multi-tenant architecture
It natively supports multiple completely independent business units or subsidiaries within a single system, without interfering with each other.
It perfectly meets the unified management needs of large group enterprises, while achieving physical data isolation between various branches.
Call recording and real-time monitoring
The system automatically records 100% of calls and supports real-time monitoring and online quality inspection by administrators.
It facilitates service quality monitoring, assists in employee communication skills training, and provides objective evidence for tracing potential disputes.
Multi-dimensional data reports and analysis
It provides comprehensive data reports including inbound call volume, connection rate, average processing time, and satisfaction, and supports flexible filtering.
It provides strong data support for enterprise operation and management decisions, and continuously drives the optimization of service processes.
Carrier-grade platform builds a stable foundation
Ultimate performance and Stable and reliable
- High concurrency and high availability (HA): Adopting a front-end and back-end separation architecture, it supports dual-machine hot standby and cluster deployment, avoiding the risk of single point of failure.
- Multi-layered protection for worry-free security: Built-in anti-SQL injection, anti-XSS attack mechanisms, and anti-brute-force cracking mechanisms, supporting IP blacklists and whitelists, fine-grained permission control, providing comprehensive protection for enterprise communication data security.
Flexible expansion and broad compatibility
- Full protocol support: Fully compatible with mainstream communication protocols such as SIP, WebRTC, H.323, and RTMP.
- Multi-network convergence: Seamlessly connects PSTN, IMS, and 5G new calling.
- Highly modular: All functions are designed in a modular fashion, supporting on-demand expansion and customization.
Hybrid data storage
- Redis accelerates read and write operations, MariaDB stores structured information, and MongoDB stores massive amounts of unstructured data, balancing performance and scalability.
- The call log table uses an automatic table partitioning design, and a single table can hold 2 billion records.
AI intelligence is reshaping the customer interaction experience.
Intelligent voice robot (AI Agent)
It integrates the capabilities of large models such as Bailian and DeepSeek, supporting smooth multi-turn dialogues and accurate intent recognition; it also integrates high-precision ASR and natural TTS technologies to create a near-human interactive experience.
Intelligent outbound call robot
Design outbound calling tasks through visual drag-and-drop functionality to efficiently cover various scenarios such as notifications, follow-ups, and marketing; support batch scheduled automatic outbound calling to significantly reduce labor costs and improve reach efficiency.
Intelligent routing and allocation
Based on user answers or feedback, each incoming call request is automatically and accurately matched and routed to the most suitable functional module or human agent, ensuring the best balance between service experience and efficiency.
Visual configuration empowers business innovation
Visual, modular process designer
It supports drag-and-drop construction of inbound call processes and outbound robot interaction logic, providing a WYSIWYG experience; its modular design allows for the expansion of new functional modules according to business needs, enabling rapid construction and flexible iteration of business processes.
Multi-organization and multi-tenant management
It supports the creation of multiple independent organizations or tenant architectures within a single system, perfectly adapting to group enterprises and companies with multiple branches, and achieving isolated management of data and permissions.
Custom customer information
Businesses can flexibly configure and expand customer information fields as needed, accurately record customer profiles, and achieve refined operations and targeted service follow-up.
Seamless integration into the enterprise ecosystem
- Web SDK: Breaking down barriers and enabling bidirectional synchronization. The call toolbar SDK supports seamless embedding of core call capabilities into core enterprise systems such as CRM, ERP, and OA, breaking down information silos and achieving deep integration of business and communication. It supports bidirectional synchronization of business and call data, such as automatic caller ID pop-up (Screen Pop) for customer information and one-click generation of work orders from call logs, achieving full-process automation.
- Secondary Development and Customization: Flexible Expansion, Complete Control. Adopting an open platform architecture, it supports in-depth secondary development by enterprises or third-party developers, enabling rapid customization of exclusive functional modules. Regardless of changes in business scenarios, it can flexibly adapt, achieving complete control over communication capabilities.
Ultimate cost-effectiveness and operational cost optimization
- Flexible deployment and low investment: Enterprises do not need to purchase expensive hardware equipment. They can subscribe to services on demand, which greatly reduces the initial investment cost and enables quick start-up with light assets.
- WebRTC online voice customer service, zero call charges: Based on pure software technology, customers can initiate high-definition voice calls through web pages or apps, and businesses do not need to bear the traditional telephone communication costs.
- AI-driven automation reduces costs: By leveraging AI robots to efficiently process massive amounts of repetitive and standardized service requests, the reliance on human agents is significantly reduced, optimizing labor costs.
Price
Good quality and low price
Basic version
￥500/set
- Only one organization is supported
- 3 seats, 3 extensions, 10 concurrent users
- Supports all basic functions
- Includes: WebRTC, SIP software, IP phones
- Three-way calling, call forwarding, visual management of inbound call flow
- IVR auto-answer, inbound call queue, number pool, gateway
- outbound call rules, voice broadcastTime conditions, automatic dialing 0
- SIP management, extension management, whitelist, floating toolbar
- voice files, agent management, custom fields, department management
- Customer management, enterprise management, call logs, access control
- Provide one remote service session, including system installation, technical support, and system training
Rental version
￥≤100/seat/month
- Only one organization is supported
- The number of servers and the number of seats are the same, and the concurrent users are 10+ seats
- Includes all features of the basic version, and provides development support (1 person/year, 5 working days)
- Supports intelligent chatbots and intelligent outbound calling (modular and visual management)
- Web interface (access to other systems), online voice customer service (10 items)
- ASR (Audio Recognition), TTS (Text-to-Speech), Call Evaluation
- ASR records, intelligent outbound call records, intelligent robot records
- Call management, listening in, private chat, three-way calling, online agent management
- Custom call forwarding, brute-force protection, blacklist, and call toolbar SDK
- Provide remote services, including system installation, technical support, and system training
- You need to provide your own server. Please contact customer service for any further information
Professional version
￥≤36000/set
- Only one organization is supported
- 10 seats, 10 concurrent users
- Includes all basic features and provides development support (1 person, 15 working days)
- Supports intelligent chatbots and intelligent outbound calling (modular and visual management)
- Web interface (access to other systems), online voice customer service (10 items)
- ASR (Audio Recognition), TTS (Text-to-Speech), Call Evaluation
- ASR records, intelligent outbound call records, intelligent robot records
- Call management, listening in, private chat, three-way calling, online agent management
- Custom call forwarding, brute-force protection, blacklist, and call toolbar SDK
- Provide one remote service session, including system installation, technical support, and system training
- If remote service is still required after the first year, it will cost 3600 yuan per year
- Please contact customer service for any inquiries
Contact Us
Manager Han +8613501591319
kf@pcswitch.cn
Jiujiang Chengming Technology Co., Ltd.
赣ICP备2025074148号
赣公网安备36040202000364号